How To - Table Reports

The Reports section provides a variety of reports related to table management and reservations, including:

Historical Summary Report - Provides a detailed breakdown of reservations, cancellations, and no-shows by day, meal period, and cover levels.
Bookings Report - Gives a comprehensive view of all bookings, including details like booking source, customer information, reservation status, and menu selections.
Walk-Away Bookings Report - Tracks any bookings where the guest did not show up or "walked away" from their reservation.
Time Slots Report - Analyses the usage and availability of different time slots for reservations. These reports give the business valuable insights into their table turnover, customer behaviour, and overall reservation patterns to help optimise operations and staffing. The data can be filtered, exported, and used to generate actionable business intelligence.

Store Turn Times Report

The Store Turn Times report allows you to review the minimum, maximum and average turn time for different cover sizes in all trading sessions during a specified period. The results may help you make changes to optimise the service offered to customers, for example by changing

processes or increasing staff training.

To create a new Store Turn Time report:

From the Site Administrator’s menu bar select Reports.
Select Store Turn Times from the drop-down list.
Enter a date range for the new report, or select a date using the pop-up calendar icon.

Select the day or days to include or choose the Select All check-box to include every day.
Select the cover size or sizes to include or choose the Select All check-box to include all cover sizes.
Select the session or sessions to include or choose the Select All check-box to include all sessions.

Select Submit.
The report is displayed on screen

Historical Summary Report

The Historical Summary report allows you to review data from the past within a specified date range. The report displays detailed information including average wait times, the number of reservations / walk-in customers, cancellations, no-shows, walk-aways and deletions for each selected session and the total of all sessions selected.

Viewing the summary report regularly can allow managers to monitor how the site is performing and address any issues that arise, for example if the number of deleted results is abnormally high, the manager can investigate why reservations/bookings are being deleted instead of being marked as cancelled or no-shows.

To create a new report:

From the Site Administrator’s menu bar select Reports.
Select Historical Summary from the drop-down list.
Enter a date range for the new report, or select a date using the pop-up calendar icon.
Select the day or days to include or choose the Select All check-box to include every day.
Select the cover size or sizes to include or choose the Select All check-box to include all cover sizes.
Select the session or sessions to include or choose the Select All check-box to include all sessions.

Select Submit.
The report is displayed on screen below the field choices.

You can print the report or export it to a CSV file for use in a third party spreadsheet application.

Walk Away Report

The Walk Away Report allows site administrators to review the number of covers that left the site before they were served in each session and the average length of time covers waited before walking away. This information can be used to assess staffing and training requirements on-site.

To create a new Walk Away report:

From the Site Administrator’s menu bar select Reports.
Select Walk Away from the drop-down list.
Enter a date range for the new report, or select a date using the pop-up calendar icon.
Select the day or days to include or choose the Select All check-box to include every day.
Select the cover size or sizes to include or choose the Select All check-box to include all cover sizes.
Select the session or sessions to include or choose the Select All check-box to include all sessions.
Select the site or sites to include or choose the Select All check-box to include all sites in the report.
Select Submit.
The report is displayed on screen.

You can print the report or export it to a CSV file for use in a third party spreadsheet application.

Bookings Report

The Bookings Report allows site administrators to view, edit, print or cancel bookings. Additionally, a bookings file can be exported to CSV format for use in third-party applications.

To view a Bookings report:

From the Site Administrator’s menu bar select Reports.
Select Bookings from the drop-down list.

Filter the list to locate the required booking:

Enter a Start and End Date between which the booking was made.
Select the required session from the drop-down list.
Select Filter.

Select the Confirmation ID of the required booking to edit or cancel the booking
From the Bookings Report, you can also:
- Export the booking list in CSV format for use in third-party applications. The CSV file will be saved into your Downloads folder on your local drive.
- Print a hard copy of the booking list.

Time Slots Report

The Time Slots Report allows site administrators to download the timeslot settings for your site for use in a third- party spreadsheet application.

To view a Time Slot report:

From the Site Administrator’s menu bar select Reports.
Select Time Slots from the drop-down list.
Select Download as CSV.

The CSV file will be saved into your Downloads folder on your local drive.